MineralAnswers.com SecureMail - a modern mail product for the oil and gas industry. SecureSupport

Support driven by AI Power
with a Human Touch

We've re-imagined what Owner Relations should be. With our next generation, AI first approach to Tier 1 owner support can take up to 40% of your customer contacts off your plate, moving them onto ours, while drastically lowering your G&A. We also offer additional levels of support, with our advanced Tier 2, Tier 3 and Tier 4 support, if your goal is to offload it all.
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AI Powered

For many questions, AI helps us quickly and accurately answer your inquiries, ensuring you get precise and reliable information without delay. By leveraging advanced algorithms and machine learning, our AI can handle a wide range of common questions efficiently.

Real People

We also have real people as a fallback, ensuring that you receive comprehensive support for any situation. Our dedicated team of professionals is always ready to step in when needed, providing the human touch and expertise that complements our AI-driven solutions.

Fast & Friendly

Tired of not getting a response, or an attitude when you finally get a human? Our service is lightening fast and super friendly. We're happy to help your owners get their questions answered and on their way, deflecting customer contacts along the way.

MineralAnswers.com SecurePay - a modern payment platform for the oil and gas industry. SecurePay Platform
Our SecurePay Platform includes payments (check, ACH, wire), print & mail, statement hosting, identity verification, owner relations, and a self-service owner experience. Hosting and an exceptional AI-powered Tier 1 level support system can achieve up to a 40% reduction in owner contacts. For enhanced security, SecureID can be added to verify customer onboarding, avoiding repayment issues. Most importantly, thanks to our AI and modern tech stack, our costs are significantly lower than those of our competitors, and onboarding is a breeze.

SecurePay

Other Products
SecureID

Fraud is on the rise and identity verification can help lower your risk. So we built the first identity verification product for oil and gas. Our product works to verify the identity of your owners with their government id, selfie liveness check, biometric verifications and uses over 30 different markers to determine an owners identity. We also do bank account verification for any direct deposit sign-up or changes.

SecureID
SecureMail

Print and Mail is still a necessity in our otherwise digital lives. So whether you're mailing revenue/ap checks, JIBs, owner notifications for change of ownership, Division Orders (D.O.'s), Affidavits for Expenditures (AFE's) or Regulatory Docs, we have you covered. With next day turn around, we have the fastest mailing times in the industry.

SecureMail
SecureScan

We are experts in revenue and JIB data digitization. Coupled with our computer vision, we extract and clean the data, correct errors and provide the cleanest, most accurate digital data in the industry at a fraction of the cost.

SecureScan
Included with SecurePay
SecureSupport

We've re-imagined what Owner Relations should be. With our next generation, AI first approach to Tier 1 owner support can take up to 40% of your customer contacts off your plate, moving them onto ours, drastically lowering your G&A. Our solution provides real-time chat and voice support 24x7, resulting in a superior support experience for your owners, drastic reduction in both time to first contact and time to close, while reducing your owner contacts substantially. We also offer additional levels of support, with our advanced Tier 2, Tier 3 and Tier 4 support.

SecureSupport
SecureHost

MineralAnswers.com SecureHost is a robust hosting solution for revenue, AP, tax documents and is the foundation of our data marketplace. Owners can access PDF's for free, as well as download digital copies (XLSX & CDEX for Revenue) at a 60% discount over the competition. This product provides a secure, reliable, and high-performance experience for 24x7 access to your owners important information.

SecureHost